Arena Battles ("Arena Battles," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you access or use arenabattles.gg and any related Arena Battles websites, applications, products, services, tournaments, competitions, features, or communications that link to this Privacy Policy (collectively, the "Platform").
By accessing or using the Platform, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy should be read together with our Terms of Service and Cookies Statement.
01Scope
This Privacy Policy applies to personal information that Arena Battles collects through the Platform and in connection with our services.
It does not apply to independent third-party websites, games, gaming networks, payment providers, streaming platforms, social networks, or other services that may be linked to or integrated with Arena Battles. Those services are governed by their own privacy policies.
02Personal Information We Collect
The information we collect depends on how you use Arena Battles and which features are available to you.
A. Account Information
When you create or maintain an Arena Battles account, we may collect information such as:
- Email address.
- Username.
- Display name.
- Password or authentication credentials.
- Date of birth or age information.
- Country, state, region, or jurisdiction.
- Profile image or avatar.
- Account preferences.
- Language preferences.
- Account creation date.
- Account status.
- Other information you choose to add to your account.
Passwords may be processed through our authentication providers and are not intended to be stored by Arena Battles in readable form.
B. Gaming and Competitive Profile Information
Because Arena Battles is a competitive gaming platform, we may collect information associated with your gaming identity and competitive activity, including:
- Gaming usernames.
- Gamertags.
- Gaming platform IDs.
- Game account identifiers.
- Team names.
- Team membership and roster information.
- Competitive roles.
- Match history.
- Match results.
- Wins and losses.
- Ladder standings.
- Rankings.
- Tournament participation.
- Tournament placements.
- Scores.
- Competitive records.
- Match statistics.
- Achievements, titles, badges, or awards.
- Competition eligibility.
- Forfeits, disqualifications, penalties, or other competitive actions.
Some of this information may be visible publicly as part of your Arena Battles competitive profile.
04User-Generated Content
Arena Battles may allow users to upload or submit content, including:
- Profile images.
- Team logos.
- Screenshots.
- Match evidence.
- Videos.
- Images.
- Text.
- Messages.
- Dispute evidence.
- Reports.
- Other files or content.
We may process this content to provide the Platform, administer competitions, enforce our rules, resolve disputes, investigate misconduct, protect users, and maintain competitive integrity.
Content submitted to public areas of Arena Battles may be accessible to other users and, depending on the feature, may be accessible to the public.
05Tournament and Competition Information
When you register for or participate in a ladder, tournament, match, league, event, or other competition, we may collect and process information such as:
- Registration information.
- Team or roster information.
- Game account information.
- Competition eligibility information.
- Match scheduling information.
- Match results.
- Scores.
- Rankings.
- Tournament placements.
- Entry information.
- Prize eligibility.
- Dispute history.
- Rule violations.
- Competitive penalties.
- Match evidence.
- Administrative decisions.
- Withdrawal or forfeiture information.
Competitive records may be retained after a competition ends to preserve tournament history, rankings, statistics, dispute records, fraud-prevention information, and the integrity of Arena Battles competitions.
06Payments, Purchases, Entry Fees, and Payouts
If Arena Battles offers paid services, digital currency, tournament entry fees, prize payouts, subscriptions, or other financial features, we may collect information associated with those transactions.
This may include:
- Transaction amount.
- Purchase history.
- Entry fees.
- Account balances.
- Digital currency transactions.
- Prize winnings.
- Payout history.
- Refunds.
- Chargebacks.
- Transaction identifiers.
- Billing information.
- Payout status.
- Payment method type.
- Information necessary to process payments or payouts.
Payments and payouts may be processed through third-party payment providers.
Payment providers may collect information such as payment card details, bank account information, billing addresses, or other financial information directly from you. Arena Battles generally receives limited transaction information from these providers rather than complete payment card or bank credentials.
Financial information may be retained as required for accounting, tax, fraud prevention, dispute resolution, regulatory compliance, and other legal obligations.
07Identity, Age, and Eligibility Verification
Certain Arena Battles features may require verification of your identity, age, location, or eligibility.
This may be particularly relevant to:
- Paid competitions.
- Cash-prize tournaments.
- Prize withdrawals.
- Fraud prevention.
- Duplicate-account prevention.
- Age-restricted competitions.
- Jurisdiction-restricted competitions.
- Tax reporting.
- Legal or regulatory compliance.
Depending on the feature and applicable requirements, we or a verification provider may request information such as:
- Legal name.
- Date of birth.
- Residential address.
- Country or state of residence.
- Phone number.
- Government-issued identification.
- Identity-verification results.
- Age-verification results.
- Eligibility status.
- Tax information.
- Other information reasonably necessary to verify eligibility or comply with applicable law.
Where possible, Arena Battles may rely on a third-party verification provider rather than directly storing copies of government-issued identification.
We will use information collected for verification purposes only for legitimate business, security, competition-integrity, payment, compliance, or legal purposes.
08Information Collected Automatically
When you use Arena Battles, certain information may be collected automatically by Arena Battles or our service providers.
This may include:
- IP address.
- Browser type.
- Browser version.
- Device type.
- Operating system.
- Device identifiers.
- Language settings.
- Referring pages.
- Pages viewed.
- Features used.
- Links clicked.
- Session information.
- Login timestamps.
- Activity timestamps.
- Network information.
- Error logs.
- Crash information.
- Security events.
- Approximate geographic location derived from an IP address.
We may use this information to operate, secure, troubleshoot, measure, and improve the Platform.
09Location Information
Arena Battles may determine your approximate location from information such as your IP address.
We may also request information about your country, state, province, or other jurisdiction to determine whether you are eligible to participate in certain competitions, features, promotions, or prize opportunities.
If a feature requires precise device location, we will request applicable device permission before accessing that information where required.
11Information We Receive From Third Parties
We may receive information about you from third parties when you connect, interact with, or use services in connection with Arena Battles.
These third parties may include:
- Gaming platforms.
- Game publishers.
- Authentication providers.
- Payment processors.
- Identity-verification providers.
- Fraud-prevention providers.
- Infrastructure providers.
- Tournament partners.
- Customer-support providers.
- Social or streaming platforms.
- Other users.
For example, if you connect a gaming account to Arena Battles, we may receive your gaming identifier, username, account information, or other information made available through that integration.
The information we receive depends on the third-party service, your settings with that service, and the permissions you grant.
12How We Use Personal Information
Arena Battles may use personal information to:
- Create and maintain user accounts.
- Authenticate users.
- Provide Platform functionality.
- Create competitive profiles.
- Operate ladders, rankings, teams, tournaments, and matches.
- Register users for competitions.
- Verify competition results.
- Maintain standings and statistics.
- Determine tournament or competition eligibility.
- Award prizes.
- Process payments and payouts.
- Maintain transaction records.
- Provide customer support.
- Respond to questions and requests.
- Resolve disputes.
- Investigate reports.
- Detect cheating, collusion, account sharing, manipulation, or other prohibited conduct.
- Prevent fraud and abuse.
- Protect Arena Battles, our users, and third parties.
- Enforce our Terms of Service, competition rules, and other policies.
- Detect unauthorized or malicious activity.
- Maintain Platform security.
- Troubleshoot technical problems.
- Monitor Platform reliability.
- Develop and improve Arena Battles.
- Understand how Platform features are used.
- Communicate important account, competition, security, or service information.
- Send promotional communications where permitted.
- Comply with tax, accounting, legal, regulatory, or law-enforcement requirements.
- Establish, exercise, or defend legal claims.
- Carry out other purposes disclosed to you when information is collected.
13Competitive Integrity, Fraud Prevention, and Platform Safety
Maintaining fair competition is an important part of Arena Battles.
We may process account, device, network, transaction, competition, communication, and activity information to identify or investigate conduct such as:
- Cheating.
- Match manipulation.
- Collusion.
- Smurfing or prohibited alternate accounts.
- Account sharing.
- Fraudulent tournament entries.
- Fraudulent payment activity.
- Chargeback abuse.
- Prize manipulation.
- Harassment.
- Unauthorized account access.
- Attempts to circumvent suspensions or bans.
- Other violations of Arena Battles rules.
We may use automated systems to help identify unusual or potentially prohibited activity.
Automated systems may flag accounts, transactions, matches, or activity for investigation. Arena Battles may take appropriate action based on the circumstances, our rules, available evidence, and applicable law.
14Public Information
Arena Battles is a competitive and social platform. Certain information may therefore be publicly visible.
Depending on your account and Platform features, public information may include:
- Username.
- Display name.
- Profile image.
- Bio.
- Gaming usernames or gamertags.
- Team membership.
- Team name.
- Team logo.
- Rankings.
- Match history.
- Wins and losses.
- Tournament participation.
- Tournament results.
- Competitive statistics.
- Achievements.
- Badges.
- Competition records.
Information made public through Arena Battles may be viewed, copied, shared, indexed, or otherwise accessed by others.
Do not include information in your public profile that you do not want others to see.
15How We Disclose Personal Information
Arena Battles may disclose personal information in the following circumstances.
Service Providers
We may provide information to companies that perform services for Arena Battles, including:
- Hosting and cloud infrastructure.
- Authentication.
- Data storage.
- Security.
- Fraud detection.
- Identity verification.
- Payment processing.
- Payout processing.
- Communications.
- Email delivery.
- Customer support.
- Analytics.
- Error monitoring.
- Database services.
- Content moderation.
These providers may process information only as necessary to perform services for Arena Battles, subject to applicable agreements and legal requirements.
Payment and Verification Providers
Information may be shared with payment processors, financial institutions, identity-verification providers, fraud-prevention services, or similar companies where necessary to process transactions, verify eligibility, prevent fraud, or comply with legal obligations.
Gaming and Tournament Services
We may share information with game publishers, gaming platforms, tournament partners, competition administrators, or related services when reasonably necessary to operate competitions, verify participation, validate results, investigate disputes, or maintain competitive integrity.
Other Users and the Public
Information you make public, including competitive profile information and public user-generated content, may be accessible to other Arena Battles users or the general public.
Legal and Safety Reasons
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law.
- Respond to valid legal process.
- Respond to lawful governmental requests.
- Protect the rights or property of Arena Battles.
- Protect users or others from harm.
- Investigate fraud or illegal activity.
- Protect Platform security.
- Enforce our agreements or policies.
- Establish, exercise, or defend legal claims.
Business Transactions
If Arena Battles is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction.
With Your Direction or Consent
We may disclose information when you direct us to do so, request an integration, or otherwise provide consent.
16Sale of Personal Information and Targeted Advertising
Arena Battles does not currently sell personal information for monetary consideration.
Arena Battles also does not currently share personal information for cross-context behavioral advertising or use personal information for targeted advertising across unrelated websites or services.
If these practices change, we will update this Privacy Policy and provide any notices, consent mechanisms, or opt-out rights required by applicable law before implementing those practices.
17Data Retention
Arena Battles retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Platform, maintaining competition integrity, complying with legal obligations, resolving disputes, preventing fraud, enforcing agreements, and protecting our legal rights.
Retention periods depend on the type of information and why it was collected.
For example:
- Account information may be retained while your account remains active and for a reasonable period afterward.
- Competition records may be retained after account deletion where necessary to preserve tournament history, rankings, statistics, disciplinary records, or competitive integrity.
- Transaction, payout, and tax records may be retained for periods required by tax, accounting, payment, anti-fraud, or other applicable laws.
- Security and fraud-prevention information may be retained where reasonably necessary to prevent repeat abuse or circumvention of Platform enforcement.
- Support and dispute records may be retained for a reasonable period after the matter is resolved.
- Technical and security logs may be retained according to operational, security, fraud-prevention, and legal requirements.
- Identity-verification information will be retained only as long as reasonably necessary for verification, compliance, fraud prevention, or legal purposes.
When information is no longer reasonably necessary, we may delete, anonymize, or aggregate it unless continued retention is required or permitted by law.
18Account Deletion
You may request deletion of your Arena Battles account through available account controls or by contacting us.
Deleting an account does not necessarily require Arena Battles to delete every record associated with the account.
We may retain information where reasonably necessary to:
- Complete pending transactions.
- Process payouts.
- Comply with legal obligations.
- Maintain financial or tax records.
- Prevent fraud.
- Prevent ban or suspension circumvention.
- Maintain competitive integrity.
- Preserve tournament and match history.
- Resolve disputes.
- Enforce agreements.
- Protect legal rights.
Where appropriate, Arena Battles may de-identify an account while retaining certain historical competition records.
Content that you shared with other users may also remain visible where deletion would interfere with another user's content, competition records, dispute history, or legitimate Platform records.
19Data Security
Arena Battles uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure.
These safeguards may include measures such as:
- Access controls.
- Authentication systems.
- Encryption where appropriate.
- Secure infrastructure.
- Security monitoring.
- Logging.
- Fraud detection.
- Restricted access to sensitive information.
No internet service, electronic transmission, or storage system can be guaranteed to be completely secure.
You are responsible for protecting your account credentials and should notify Arena Battles if you believe your account has been compromised.
20Your Choices
Depending on the Platform features available to you, you may be able to:
- Update your account information.
- Change profile information.
- Adjust certain privacy settings.
- Manage communication preferences.
- Disconnect integrated accounts.
- Manage cookie preferences.
- Request account deletion.
Marketing Communications
You may opt out of promotional email communications by using the unsubscribe mechanism provided in those messages.
You may continue receiving non-promotional communications necessary to operate your account, including security notices, competition notifications, payment information, rule-enforcement communications, and service announcements.
21U.S. State Privacy Rights
Depending on where you live and whether applicable legal thresholds are met, you may have certain rights regarding your personal information.
These rights may include the right to:
- Confirm whether we process your personal information.
- Access personal information we maintain about you.
- Obtain a copy of certain personal information.
- Correct inaccurate personal information.
- Delete certain personal information.
- Request portability of certain personal information.
- Opt out of the sale of personal information.
- Opt out of targeted advertising.
- Opt out of certain profiling activities.
- Limit certain uses of sensitive personal information.
- Withdraw consent where processing is based on consent.
- Appeal certain decisions regarding a privacy request.
These rights vary by jurisdiction and are subject to exceptions provided by law.
Arena Battles will not discriminate against you for exercising a privacy right protected by applicable law.
22California Privacy Disclosures
This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA"), applies to Arena Battles.
Depending on how you interact with the Platform, Arena Battles may collect the following categories of personal information:
Identifiers
Examples include username, email address, IP address, account identifiers, gaming identifiers, transaction identifiers, and device identifiers.
Personal Information Records
Examples may include name, address, telephone number, payment-related information, or other information you provide to Arena Battles.
Commercial Information
Examples include purchases, tournament entries, transaction history, digital currency transactions, prizes, refunds, and other Platform transactions.
Internet or Electronic Network Activity
Examples include Platform activity, pages viewed, features used, browser information, device information, login activity, and interaction data.
Geolocation Information
This may include approximate location information derived from an IP address and jurisdiction information you provide.
Audio, Electronic, Visual, or Similar Information
Examples may include profile images, screenshots, videos, match evidence, uploaded files, or other content submitted to Arena Battles.
Inferences
Arena Battles may derive limited inferences from Platform activity for purposes such as fraud prevention, security, competitive integrity, Platform administration, or understanding Platform usage.
Sensitive Personal Information
Depending on the features you use, Arena Battles or our service providers may process information considered sensitive under applicable law, such as government identification information, account credentials, financial account information, or precise location where expressly required and permitted.
We use sensitive personal information only for legitimate purposes such as account security, identity verification, payment processing, competition eligibility, fraud prevention, and legal compliance, unless otherwise disclosed to you.
Sources of Personal Information
We may obtain personal information from:
- You.
- Your device or browser.
- Other Arena Battles users.
- Gaming platforms.
- Payment providers.
- Identity-verification providers.
- Fraud-prevention providers.
- Service providers.
- Publicly available sources where appropriate.
- Other services you choose to connect to Arena Battles.
Business and Commercial Purposes
We use these categories of information for the purposes described throughout this Privacy Policy, including operating Arena Battles, providing competitions, maintaining security, processing payments, preventing fraud, supporting users, and complying with legal obligations.
Categories of Recipients
We may disclose these categories of information to service providers, payment processors, identity-verification providers, gaming or tournament partners, other users, legal authorities, and other recipients described in Section 15.
Arena Battles does not currently sell personal information or share personal information for cross-context behavioral advertising.
23Exercising Your Privacy Rights
Where applicable law provides you with privacy rights, you may submit a request to Arena Battles regarding your personal information by emailing:
Your request should clearly identify the privacy right you wish to exercise and provide enough information for us to understand and respond to your request.
Depending on the nature of the request, we may need to verify your identity before processing it. Verification may require information reasonably necessary to confirm that you are the individual associated with the relevant Arena Battles account or personal information.
We will use information submitted for verification only for purposes reasonably related to verifying and processing your request.
Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf. We may require reasonable proof that the agent is authorized to act for you and may require you to independently verify your identity or confirm the request.
We will respond to verified privacy requests within the timeframe required by applicable law.
Certain requests may be denied or limited where an exception applies, including where retaining or processing information is reasonably necessary to:
- Complete a transaction you requested.
- Provide a service you requested.
- Maintain Platform security.
- Detect or prevent fraud.
- Preserve competitive integrity.
- Maintain tournament or match records.
- Enforce Arena Battles rules or agreements.
- Protect the rights or safety of Arena Battles, our users, or others.
- Comply with tax, accounting, regulatory, or other legal obligations.
- Establish, exercise, or defend legal claims.
If we deny a request and applicable law provides a right to appeal, you may submit an appeal by emailing privacy@arenabattles.gg and clearly stating that your request is an appeal of a prior privacy decision.
We will not discriminate against you for exercising a privacy right protected by applicable law.
24Browser-Based Privacy Signals
Where required by applicable law, Arena Battles will recognize qualifying browser-based opt-out preference signals, including Global Privacy Control.
Because Arena Battles does not currently sell personal information or share personal information for cross-context behavioral advertising, such signals may not presently change how Arena Battles processes your information.
If our practices change, we will update our privacy controls accordingly.
25Children and Teen Users
Arena Battles is not directed to children under the age of 13.
Users under 13 may not create an Arena Battles account or provide personal information to Arena Battles.
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 in violation of applicable law, we will take reasonable steps to delete it.
If you believe a child under 13 has provided personal information to Arena Battles, please contact us.
Users between the ages of 13 and 17 should use Arena Battles only with the permission and supervision of a parent or legal guardian where required.
Certain features may have higher minimum-age requirements.
For example, paid competitions, cash-prize tournaments, withdrawals, payment functionality, or particular games may require users to be 18 years of age, the age of legal majority in their jurisdiction, or otherwise satisfy additional parental-consent or eligibility requirements.
Eligibility requirements will be provided in the applicable competition rules, Platform terms, or feature-specific disclosures.
26International Users
Arena Battles is operated from the United States.
If you access Arena Battles from outside the United States, your personal information may be transferred to, processed in, and stored in the United States or other countries where Arena Battles or our service providers operate.
Data-protection laws in those locations may differ from those in your country.
Where required by applicable law, Arena Battles will use appropriate safeguards for international transfers of personal information.
27EEA, United Kingdom, and Switzerland
If applicable data-protection laws in the European Economic Area, United Kingdom, or Switzerland apply to our processing of your personal information, we rely on one or more lawful bases depending on the processing activity.
These may include:
- Performance of a contract, where processing is necessary to provide Arena Battles or a feature you requested.
- Legitimate interests, including operating and improving Arena Battles, protecting Platform security, preventing fraud, maintaining competitive integrity, and enforcing our rules.
- Legal obligations, where processing is necessary to comply with applicable law.
- Consent, where we specifically request consent and applicable law requires it.
Where applicable, you may have rights to access, correct, delete, restrict, object to, or obtain a portable copy of personal information, as well as withdraw consent.
You may also have the right to lodge a complaint with your applicable data-protection authority.
28Third-Party Links and Services
Arena Battles may link to or integrate with services operated by third parties, including gaming platforms, game publishers, streaming services, social networks, payment providers, or other websites.
Arena Battles is not responsible for the privacy practices of independent third parties.
We encourage you to review the privacy policies of third-party services before providing information to them.
29Changes to This Privacy Policy
We may update this Privacy Policy from time to time as Arena Battles, our technology, our business practices, or applicable laws change.
When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this page.
If we make material changes, we may provide additional notice through the Platform, by email, or through another appropriate method where required by law.
Your continued use of Arena Battles after an updated Privacy Policy becomes effective is subject to applicable law and our Terms of Service.
30Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or the handling of your personal information, you may contact Arena Battles at:
Arena Battles
Privacy Contact: privacy@arenabattles.gg
Website: arenabattles.gg
Privacy rights requests should be submitted to privacy@arenabattles.gg and should include sufficient information for us to understand the nature of your request.
For account support, tournament disputes, match issues, technical support, or other non-privacy matters, please use the applicable support channels made available through the Arena Battles Platform.
We may update our contact information from time to time and will reflect any changes in this Privacy Policy.